mydentist, Dunraven Street, Tonypandy

I’m posting this review to share my experience and to ask the practice to resolve it based on evidence. I have received letters saying I am being removed from NHS treatment because I “did not attend” / “did not give enough notice”. I also received a warning letter making a serious allegation that I made “inappropriate comments” on the phone. I categorically deny being abusive or inappropriate. Key facts: • I had an appointment on 30 January 2026. • I phoned on 23 January 2026 (7 days before) to cancel, and during that call I was rebooked for 24 April 2026. • I have the text confirmation dated 23 January 2026 showing the April appointment. • After receiving the removal letter, I called again on 9 February 2026 and was told the April appointment could not be seen on their system, even though I can see it in my text message. My concern is that instead of correcting the booking/records issue, I was sent a warning letter saying the call was “overheard by other patients” without stating what was allegedly said, when it was said, or what evidence it is based on. I have submitted a formal complaint and asked for my records to be corrected and for call logs/notes (and any recordings if calls are recorded). I would like this resolved fairly and evidence-based.

I had a course of whitening and composite veneers on my top six teeth with Myles, and I couldn’t be happier with the results. I’ve gained a whole new confidence in my smile — it feels fresh, bright, and completely natural. Myles was incredibly patient and made sure I got exactly what I wanted. He never made me feel bad for asking questions or changing my mind, and he genuinely cared about achieving the best result for me. He’s so skilled, kind, and friendly, and made the whole experience comfortable from start to finish. I’d highly recommend Myles to anyone thinking about improving their smile. he’s amazing at what he does!

Used to be a great dental practice and easy to get an appointment. unfortunately in the last few years waiting times for appointments are very long and 9 times out of 10 they will cancel your appointment even on the day of your appointment, this is likely so they can fit emergencies in from people who are not even registered at the practice. They are letting down the long term registered patients obviously getting extra money from government for carrying out treatment on these non registered patients. We are looking for a new dentist as this place is no longer fit for purpose. The only upside are the actual dentist are really nice knowledgeable and friendly shame they are being let down by poor practise management.